Travel Partner

Travel Partner is a helpful concierge service providing assistance and inspiration throughout your trip. Dedicated representatives are on hand 24/7 over the phone or on email, ready to offer a wide range of services designed to make trips abroad a seamless experience.

Travel Partner allows customers to focus on unlocking unforgettable experiences during their holiday. It is available to book online or via the Avis app, via the call centre, or even in person at the rental station when customers collect their reservation.

Available from; London Heathrow Airport, Edinburgh Airport, Glasgow Airport, Manchester Airport, Birmingham Airport, London Gatwick Airport
Price; £8.99 per day, Inclusive of Premium location fee and VAT. Per day pricing will be capped at 10 days

Features and Benefits include;

Lost property services

Lost luggage? Avis offers support and assistance with the reporting and investigation, and can help to trace lost luggage, including liaising with the airline and providing twice daily updates.

Avis can help to report all lost or stolen credit, debit and charge cards and advise on the best procedure to follow.

Use Travel Partner to report the loss or theft of mobile phones and tablets.

Passport lost or stolen? Avis will provide the telephone number, address and opening hours of the nearest embassy or consulate as well as offer support on the processes for arranging a replacement passport.

Local directory

Avis will find contact details for businesses such as; restaurants, hotels, hospitals, dentists etc., leaving travellers free to enjoy their trip.

Telephone access to translation services

Through Travel Partner, Avis will provide verbal translation to or from a whole range of local and national languages*.

Real-time flight status information

Use the real-time flight status information to discover if there’s time to do a little Duty Free shopping or have a bite to eat before heading home.

The service is offered in 4 languages English, French, German and Italian

The service will assist customers with all their travel needs

24/7 service access through voice calls, email & SMS