Location Specific Conditions Netherlands

General information General information
Added Important Information Added Important Information
Additional Driver Information Additional Driver Information
Age Requirements Age Requirements
Drivers License and ID Requirements Drivers License and ID Requirements
Payment Options Payment Options
Credit Card Requirements Credit Card Requirements
Collecting and Returning Your Vehicle Collecting and Returning Your Vehicle
After Hours Information After Hours Information
Cancellations and No Show Charges Cancellations and No Show Charges
Taking Your Vehicle Outside the Country Taking Your Vehicle Outside the Country
Meet Late Arrival Meet Late Arrival
Delivery and Collection Delivery and Collection
Request Pickup Request Pickup
One Way Rentals One Way Rentals
Waiver and Protection Options Waiver and Protection Options
Special Equipment Special Equipment
Fuel charges Fuel charges
Fines Fines

Added important information

This document contains the information you – and additional drivers, if you have them – need to know about your rental. You should read this document together with the rental terms and conditions. You can find a sample of the rental terms and conditions by going to www.avis.nl. If you received a booking confirmation email it may contain a link to this sample. Please note the sample rental terms and conditions are an indication of the terms of the contract and may not contain the exact terms you will be asked to sign when you pick up the vehicle.

It is important to us that you enjoy your experience with us and have all the information you need. It might take you a little time now but it could save you time later.

Important to know

The company that provides you with a rental vehicle is Avis Budget Autoverhuur B.V., Kruisweg 387-391, 1437 CH Rozenburg NH, NL. This may not be the same company that you made your booking with.

The prices in this document are subject to change – but they’ll give you a good idea of what to expect. For exact prices, please contact the rental location or contact the reservations team. All prices include VAT, where it’s charged.

To make a booking, change a booking or tell us about an issue while you’re renting, contact the rental station or the reservations team:

      Email: nl.reservations@bcn.avis-europe.com

      Fill in the online form which can be found at www.avis.nl and click on “Contact Us”

      Call on 088 2847 000, from outside the Netherlands: +31 88 2847 000.

      Lines are open 8 am to 9 pm, 7 days a week.

You will find the contact details for the rental station on your rental agreement.

To tell us about an issue after you’ve returned the vehicle, please contact the customer service team:

      Email: customerservice@avis.nl

      Fill in the online form which can be found at www.avis.nl and click on “Contact Us”

      Call on 088 2847 200, from outside the Netherlands: +31 88 2847 200.

      Lines are open 8 am to 6 pm, Monday to Friday.

If you call from a Dutch landline, calls are charged at your standard network rate. Calls from mobiles are charged at your network rate. Calls from outside the Netherlands are charged at international rates.

Age information

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you – and all of your drivers - need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?

When you book, you’ll be told if there are any minimum age restrictions for the vehicle you request. If you’re not sure, please check your booking confirmation email – or call the reservations team.

I’m under 25; do I need to pay a young driver surcharge?

If you – or any of your drivers – are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you’re picking the vehicle up from – but you can expect it to be between €20 and €24 per day, for each driver.

If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?

No, so long as you hold a full, valid driving licence for at least 1 year.

I’m over 80, do I need to provide extra information or pay a senior driver surcharge?

No, so long as you hold a full, valid driving licence for at least 1 year.

Payment options

What payment cards do you accept?

We accept:

    • American Express (excluding American Express Traveller’s Cheque cards)
    • Diners cards
    • Discover cards
    • Visa credit cards
    • Visa debit cards
    • MasterCard credit cards
    • MasterCard debit cards
    • Avis-issued charge cards

2 payment cards required (one of them must be a PREMIUM credit card) for categories L and M. For categories L and M, a second bank pre-authorisation on the premium credit card of 2500 € will be requested.

We don’t accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards – even if they carry the Visa or MasterCard logo – or any other cards not listed above.

Can I pay by cash?

No, regrettably, we are not able to accept cash.

What happens if I am late in making payment?

If you are late in paying us, interest will be calculated at 4% per year above the base lending rate of Citibank from time to time.

Taking your vehicle outside the country

What countries am I allowed to take the vehicle to?

You are only allowed to use the vehicle in the following countries:

    • Andorra
    • Austria
    • Belgium
    • Croatia
    • Czechia
    • Denmark
    • Finland
    • France (the European part)
    • Germany
    • Hungary
    • Ireland
    • Italy (including Sicily, Sardinia and Elba)
    • Liechtenstein
    • Luxembourg
    • Monaco
    • Netherlands (the European part)
    • Norway
    • Poland
    • Portugal
    • San Marino
    • Slovenia
    • Slovakia
    • Sweden
    • Switzerland
    • Spain (not in Melilla and Ceuta)
    • United Kingdom (with exception of the Channel Islands)

Can I buy a product to allow me to drive in other countries?

No, regrettably, we do not offer any products which enable you to drive in other countries.



Waiver and protection options


Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?

If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to the excess stated on your rental agreement for each clearly separate incident of damage meaning you’ll pay for the cost of repair or replacement or the excess for each clearly separate incident of damage, whichever is less. In both situations, you will also have to pay a damage processing fee of €46 and on the ground vehicle idle time fee of €45. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.

How much is the excess?

This is stated on your rental agreement, and also in your booking confirmation email, for each clearly separate incident of damage. You can reduce the excess even further by buying an excess reduction product.

Please note that if you damage the vehicle on more than one occasion, you must, to the extent the law will allow, pay the excess stated on the rental agreement for each clearly separate incident of damage.

How do I get Damage Waiver (CDW)?

In most cases, Damage Waiver (or CDW) is provided with the vehicle as standard. If it’s included, it will be stated on your rental agreement and in your booking confirmation email. If it isn’t included, the price depends on the vehicle you’re renting and the place you’re renting it from. But you can expect it to cost between €25 and €36 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Is there an excess reduction product available to reduce my excess further?

Yes, Super Cover is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location – but you can expect it to costs between €10 and €19 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Will I need to pay if the windscreen or any other window is damaged?

Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you won’t pay an admin fee.

How do I get Windscreen Protection?

If you’ve bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you’re renting and the place you’re renting it from. But you can expect it to cost between €2 and €3 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

What happens if I damage any optional extras I rent from you?

If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.

Are there any times when the excess would not apply?

Yes, the amount you pay will not be reduced if damage was caused by – or as a result of:

    • Water or fire damage, that was not your fault.
    • Driving the vehicle without due care and attention
    • Driving or using the vehicle in breach of your contract
What do I have to pay if I don’t have Damage Waiver?

If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you’ll have to pay:
• Either the cost of replacement, or the estimated repair costs – whichever is cheaper
• Plus our loss of use, including on the ground vehicle idle time fee of €45
• Plus an administration fee

Where can I find information of damage charges I’ve paid?

If we find damage, we’ll charge the amount you have to pay to your card. Unless you’ve asked us to send you a receipt by post or email, you’ll be able to find details of this payment here http://avis.nl/mijn-avis/factuur.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?

If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you’ll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.

How much is the excess?

This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product.

How do I get Theft Protection waiver?

In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn’t included, the price depends on the vehicle you’re renting and the place you’re renting it from. But you can expect it to cost between €10 and €16 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Is there an excess reduction product available to reduce my excess further?

Yes, Super Cover is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location – but you can expect it to costs between €5 and €10 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

What happens if I lose any optional extras I rent from you or if they are stolen?

If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?

Yes, the amount you pay will not be reduced if the loss or theft was caused by – or as a result of:

    • Keys being left in the vehicle
    • Keys being lost or stolen
    • Using the vehicle in breach of the contract
What do I have to pay if I don’t have Theft Protection?

If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you’ll have to pay:

    • The cost of replacement
    • Plus our loss of use
If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.

Where can I find information of theft charges I’ve paid?

If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we’ll charge the amount you have to pay to your card. Unless you’ve asked us to send you a receipt by post or email, you’ll be able to find details of this payment here http://avis.nl/mijn-avis/factuur.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?

Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.

Are there any times when third party liability cover would not apply?

If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

    • By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
    • By you breaking the law
    • As a result of your negligence or recklessness.
What products cover the driver of the vehicle?

Personal Accident Insurance (PAI) covers the driver of the vehicle (and any insured person) in the event of an accident, and in addition the luggage and personal belongings of the insured person in the event of damage, theft or loss. Based on the justifications you provide, you can obtain a compensation. Personal Accident Insurance provides the following benefits: A maximum of €100,000 in the event of death, loss of limbs or eyes or permanent total disability

  • A maximum of €25 000 towards emergency medical expenses related directly to the accident, with an excess of €70 per claim;
  • Medical assistance and rescue costs (conditions apply)
  • Luggage and personal belongings up to € 2000 per vehicle - excluding any items you rented through us, (again, there are conditions, within the limit of € 250 per item and with an excess of €75 per claim), provided that such luggage and personal belongings were in the luggage compartment, in the roof box or in the glove box of the vehicle. In addition, in case of theft, a statement of theft should be reported to the police within 48 hours. Such statement of theft shall necessarily contain the exhaustive list of stolen items which would be considered to determine any possible compensation.
Who provides Personal Accident Insurance?

Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, SCA 20% of the price you pay after insurance premium tax has been deducted, as commission.

How do I get Personal Accident Insurance?

If you’ve bought Personal Accident Insurance, it will be stated on your rental agreement.

Can I increase my cover ?

Yes, you can purchase our Super Personal Accident Insurance (SPAI) insurance which increases your cover, reduces your excess to €50 per claim and provides the following enhanced benefits, based on the justifications you provide:

  • A maximum of €200,000 in the event of death, loss of limbs or eyes or permanent total disability
  • A maximum of €50 000 towards emergency medical expenses related directly to the accident, with an excess of €70 per claim
  • Medical assistance and rescue costs (conditions apply)
  • Luggage and personal belongings up to €6.000 per vehicle – excluding any items you rented through us (again, there are conditions, within the limit of € 350 per item), provided that such luggage and personal belongings were in the luggage compartment, in the roof box or in the glove box of the vehicle. In addition, in case of theft, a statement of theft should be reported to the police within 48 hours. Such statement of theft shall necessarily contain the exhaustive list of stolen items which would be considered to determine any possible compensation.
  • Expenses for replacing main house keys and locks up to €750
  • Additional travel expenses up to €750

Is Super Personal Accident Insurance available when renting any vehicles?

Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.

How do I get Super Personal Accident Insurance?

If you’ve bought Super Personal Accident Insurance, it will be stated on your rental agreement.

What will you pay if I don’t have Personal Accident Insurance?

If the driver of the vehicle is involved in an accident and is injured or dies, no compensation will be possible through us. If any personal items in the vehicle are damaged, lost or stolen, their repair or replacement will not be borne by us.

For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?

Yes, we offer a variety of protection packages:

Super Cover includes Super Damage Waiver and Super Theft Protection.

The price depends on the vehicle and location – but you can expect it to costs between €15 and €32 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Complete Car Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus. Find out more: see “Roadside Assistance Plus” within the “Miscellaneous Information” section of this document.

The price depends on the vehicle and location – but you can expect it to costs between €32 and €50 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Third party protection products

I have bought a protection product from an external provider, can I use it?

If you decide to buy cover from someone else, you will have to pay our full costs – Find out more: see “What will you pay if I don’t have …” within this section of this document – then you’ll need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.



Delivery and collection


Can I have a vehicle delivered to me?

Some of our rental locations offer a Delivery Service where we drop the vehicle – and any optional extras you pre-booked – off at a time and place you request. If you want to have the vehicle delivered, you must:

    • Be resident in this country
    • Be present at the delivery location during your requested delivery period
    • Have with you the items detailed in the section of the booking terms and conditions and rental terms and conditions called ‘What you need to rent the vehicle’.
You will be responsible for the fuel used – at the Pay on Return rates - to deliver the vehicle to you at the Pay on Return rates – unless you buy Fuel up Front. Find out more: see the “Fuel Options” section in this document.

The fee for this is €24.20 no matter where you’re renting and where the vehicle is being delivered to.

Please give us 72 hours’ notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you’ll need to check with the rental station or Reservations team.

Can you collect the vehicle?

Some of our rental locations offer a Collection Service where we collect the vehicle – and any optional extras you rented – at a time and place you request. If you want to have the vehicle collected, you must be available to hand the vehicle over.

You will be responsible for the fuel used – at the Pay on Return rates – to return the vehicle to our nearest rental location unless you buy Fuel up Front. Find out more: see the “Fuel Options” section in this document.

The fee for this is €24.20 no matter where you’re renting and where the vehicle is being delivered to.

Please give us 72 hours’ notice when you want the vehicle collected. We may be able to collect the vehicle at shorter notice, but you will need to check with the reservations team.

What happens if I’m not there when you come to collect the vehicle?

If the vehicle, keys, any accessories, any vehicle documents and any optional extras aren’t there when we come to collect, you’ll still be charged for the collection. You’ll then need to book a new collection – and pay another collection fee – or bring the vehicle back to the rental location yourself.



Driving licence and ID requirements


Driving Licences

Do I need to bring my driving licence with me?

Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:

    • a driving licence was issued in Europe and you are renting in a country outside Europe
    • Or a driving licence was issued in a non-European country, and you are renting outside that country
    • Or a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.
Is there a minimum length I must have held my licence for?

Yes. All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

    • Previous driving licences
    • Or a letter from their driving licence authority stating that they have held it for this minimum period.
ID requirements

Do I need to bring proof of identification?

Yes, you must bring:

    • the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
    • photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport, a national identity card or any other form of government-issued identification.
You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address, we will accept it as proof of your address.

Other requirements

Will I need to give a pre-authorisation or pay a security deposit?

Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.

If you wish to pay in cash, we will take a security deposit instead.

What do I need to do to give a pre-authorisation or security deposit?

You’ll need to give us a payment card in your own name that has enough money available on it. Find out more: see the “Payments Options” section in this document.

How much is the pre-authorisation or security deposit?

The amount of the pre-authorisation or security deposit is either fixed – or calculated based on:

    • The estimated vehicle rental price
    • Plus the estimated price of all optional extras you’ve requested
    • Plus around €100 to allow for any fuel you may use unless you have purchased Fuel up Front
    • Less any amount we accept you have paid towards the rental when you booked – for example, the cost of any accepted voucher
The calculation varies depending on the rental location. If you’d like more details, please call the Reservations team or ask a member of our team.

Fuel charges


Should I bring the vehicle back with a full tank of fuel?

Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up – usually a full tank – as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don’t return the vehicle with a full tank – and you can’t show us a receipt for fuel – we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?

Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle – plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever’s left in the tank (even if it’s virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?

Depending on where you’re renting, this cost could be up to €0.05 per litre lower than the average fuel price at the start of your rental period – as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. However, you don’t get a refund for any fuel you don’t use.

Can I get Fuel up Front at any time?

No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 120 kilometres, do I still need to fill up?

Yes, often the fuel gauges stills look “full” so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don’t have time to fill up the tank, or can’t show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.

How much is EZ Fuel?

Depending on where you’re renting, you pay of fixed fee of between €14 and €18.

What are my options if I don’t return the vehicle full and haven’t bought Fuel up Front?

Pay on Return will apply if you have driven more than 120 kilometres and:

    • Don’t buy Fuel Up Front
    • Don’t return the vehicle with a full tank
How do I calculate the cost of Pay on Return?

You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer’s stated fuel tank capacity.

We charge between 1.5 and three times the average fuel price at the end of the rental period for Netherlands – as stated on this EU fuel price index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm The price per litre will be stated on you rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer’s rental.



Miscellaneous information


Can I let anyone else drive?

Yes, but only if we have approved them. You must not let anyone else drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you’re renting from, but you can expect it to be between €9 and €11 per day, per driver.

If you rent the vehicle for more than 12 days, you’ll only be charged for a maximum of 12 days and get cover for the duration of your rental, up to 30 days.

All additional drivers must meet our age, driving licence and ID requirements. Find out more: see the “Age Information” and “Driving Licence and ID requirements” sections of this document.

If any additional driver is outside of our age restrictions, we will also charge a driver surcharge. Find out more: see the “Age Information” section of this document.

Can I pick up the vehicle outside your normal opening hours?

Yes, some airport and train station rental locations offer an out of hour’s pick-up service where you can collect the vehicle and any optional extras outside the rental location’s normal opening hours.

The out of hour’s pick up fee is depends on the location you’re renting from, but you can expect it to be between €60 and €73 per rental.

You must give us at least 72 hours’ notice to organise out of hour’s pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage?

Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location – but you can expect it to costs between €0.10 and €0.50 for every kilometre you’ve driven over the allowance. Your excess mileage charge will be stated on your rental agreement.
Can I smoke in the vehicle?
No, it is against the law to smoke in public places in the Netherlands. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Find out more: see the “Age Information” and “Driving Licence and ID requirements” sections of this document.

Are there any roads or zones where I need to pay a fee before I can enter?

We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.

I have been caught speeding, and didn’t pay a parking charge, what will I have to pay?

You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

    • All parking fines or charges
    • Toll charges
    • Towing charges
    • Clamping costs
    • Traffic fines or charges
    • Speeding fines
    • And any other charges or fines
If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment for:

    • Our administration fee of 30 for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
    • Our administration fee of between €24 and €45 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred (€42,35 for the Netherlands)
    • Plus the fine or charge – if we have to pay it

I’ve left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?

Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge and you can expect it to be between €50 and €250 per rental.

Roadside Assistance

What happens if I break down because of a mechanical failure?

All our vehicles are maintained to the manufacturer’s standards, and they’re roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you’re using the vehicle in a country we’ve agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You’ll find their contact details inside the vehicle.

What happens if I break down because of a non-mechanical failure or in another country?

You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:
• Call out and recovery costs of around €170
• Repair costs
• Loss of use, including on the ground vehicle idle time fee of €45
• Repatriation costs
• An administration fee of €46
• Any costs to take you, and/or any of your passengers, to another location.
• Electrical Charge for EV Vehicles (Where the cable is in working order)

What products do you have to protect me if I break down because of a non-mechanical problem?

Roadside Assistance Plus provides roadside assistance if you break down as a result of…

    • Flat batteries
    • Flat tyres
    • Keys locked in the vehicle
    • Running out of fuel
    • Using the wrong fuel for the vehicle
Provided you are using the vehicle is a country we have agreed to. Find out more: see “Taking your vehicle outside the country” section of this document.

You will only need to pay for the costs of any additional items needed to get the vehicle back on the road – like fuel or tyres.

How much does Roadside Assistance Plus cost?

The price will depend on where you’re renting – but you can expect it to be between €3 and €5 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

What happens if I don’t return the incident report form or European accident form?

If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.



One Way rentals


Can I pick up the vehicle from one rental location and return it to another?

Yes, some rental locations let you collect the vehicle and any optional extras from one rental location – and return them to another.

How much is the One-Way fee?

The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between €18 and €22. If you want to pick up the vehicle in one country and drop it off in another country, ask our reservation team for the price.

How do I get a One-Way rental?

You can request a one-way rental when you book – or you can ask for it when you get to the rental location.

If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?

You will be charged a one-way fee at the ‘pay at location’ prices available on the day you return the vehicle.

Returns

I want to keep the vehicle for longer, what should I do?

If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at ‘pay at location’ prices.

What happens if I don’t extend the rental?

If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day’s rental plus a late return administration fee for each day or part of a day until the vehicle is returned.

If you fail to extend your rental and are late returning the vehicle, we will on the third day after your agreed return date pre-authorise payment for an additional 5 days’ rental charge on your debit card or, 10 days if you are using a credit card, at “pay at location' prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us.

If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is €15.00 per day.

Special equipment

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?

No, regrettably, we do not currently offer specially adapted vehicles at this time.

I have a disability, do you offer hand controls?

No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?

Yes, we offer baby seats, infant seats and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In the Netherlands, all children must normally use a child car seat until they’re 135cm tall. Find out more: www.anwb.nl.

How much are your child seats?

The fee for renting a seat will depend on where you’re renting – but you can expect it to cost between €30 and €78 per rental.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between €100 and €300 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I’m not familiar with the area; can I rent a GPS (satellite navigation system)?

No, unfortunately we do not offer GPS at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?

Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party – so you will need to read and agree to separate terms and conditions with them. We’ll give you these terms and conditions at the rental location.

Please note: In many countries, including the Netherlands, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you’re driving in.

How much does Mobile Wi-Fi cost?

The fee for hiring mobile Wi-Fi is €10.99 a day.

If the mobile Wi-Fi device is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost €123 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost from €5 to €15 by equipment on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I’m intending to drive along toll roads; do you offer a device to make this quicker and easier for me?

No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I’m concerned about the road conditions, do you offer all-weather tyres?

We can supply all-weather tyres for a fee. This will depend on where you’re renting – but you can expect it to be between €25 and €30 a day. If you rent the vehicle for more than 13 days, you’ll only be charged for a maximum of 13 days and get to use the all-weather tyres for the duration of your rental, up to 30 days.

Please give us at least 72 hours’ notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.

Not sure if you need all-weather tyres? Please ask a member of our team.

I’m going skiing, do you offer snow chains?

Yes, from some rental stations you can rent snow chains in case you want to drive to a country or region where this is required. The fee for snow chains depends on where you’re renting – but you can expect it to be between €30 and €36 per rental.

If any snow chain is damaged, lost or stolen, you’ll have to pay for a replacement pair. This is likely to cost between €50 and €200 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

We can’t fit snow chains for you, and we can’t arrange for them to be fitted.

Not sure if you need snow chains? Please ask a member of our team.

I’m have brought my own skis with me, do you rent ski racks?

Yes, some rental locations offer ski racks and ski boxes. You can expect to pay between €12 and €30 a day to rent a Ski Rack or Ski Box from us.

Ski racks can’t be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.

Please give us at least 72 hours’ notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team.

I’ve left my hands-free kit behind, do you rent them?

No, unfortunately we do not offer hands-free kits at this time.

I’m moving items, do you rent blankets?

No, unfortunately we do not offer blankets at this time.

I’m moving items, do you rent trolleys?

No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I’ve left my USB charger behind, do you sell them?

Yes, you can buy a USB Charger for €10, but they’re only available from selected rental locations.

I’ve left my mobile charger behind, do you sell them?

Yes, you can buy a Mobile Charger for €10 with universal wall plug dual USB port and retractable iPhone 4 adaptor, but they’re only available from selected rental locations.

I want to charge my device in the car, do you sell car chargers?

Yes, you can buy a Universal Car Charger for €10, but they’re only available from selected rental locations.

I’ve left my iPhone 5 cable behind, do you sell them?

Yes, you can buy an iPhone 5 cable for €10, but they’re only available from selected rental locations.


Thank you for choosing Avis

General information

The prices in this document are subject to change – but they’ll give you a good idea of what to expect. For exact prices, please contact the rental location or contact the reservations team. All prices include VAT, where it’s charged.

Added Important Information

Usage based on mileage and kilometer can be both limited and unlimeted. This depends on the rate being used. Please make sure you review the details during the reservation process.

Additional Driver Information

Additional drivers can be added for EUR 9,00 per day (incl. VAT). The maximum charge is EUR 102,00 per rental (incl. VAT).
Any additional drivers must be present when you collect the car. All drivers must meet our conditions of rental. See the Driver Licence/ID and Age Requirement sections for full details.

Age Requirements

Client must be at least 21 years old to rent at this location, except car groups D, E, J, L, O, P where driver must be at least 25 years old. No maximum renting age restrictions apply nor do senior driver surcharges.

Drivers License and ID Requirements

Each driver must show photographic proof of identity and passport at the start of the rental. All drivers must present a full and current driving licence which has been held for at least 1 year. The licence must be valid for use in the renting country.
If your licence was issued outside the European Community you must provide an International Driving Licence.

Payment Options

We will take a deposit to cover any costs in case of damage or theft.Please refer to the Waiver and Protection Options section for further information on driver liability.

CASH
Cash not accepted at all.

Credit Card Requirements

CREDIT CARDS
A credit card in the name of the main driver must be produced at the time of rental.

The following major credit cards are accepted:
VISA Classic
Eurocard / MasterCard
American Express
For car group E; L; P we need two credit cards, or one Visa Platinum / Infinity or one MasterCard Platinum.

Collecting and Returning Your Vehicle

Airport stations:
The driver must present proof of identity when collecting the vehicle. Please see the Driving Licence/ID Requirements section for more information.

During Office Hours
When valid flight number is provided, it can affect the planned pick up time (e.g. delayed flight).
The reserved car will be held for max. 60 minutes after planned pick up / landing time (only with valid flight nr.)
Out of Office Hours fee may apply.

Out of Office Hours -Collection
This service is only available at Airport locations upon written confirmation
The service can not be booked online, it must be requested directly by email.
The charge for this service is EUR 15,00 per every commenced hour.
We need the following information when you make your booking.
Flight number
Contact telephone number
Credit card details

If you do not collect the vehicle a "No Show" charge of the full rental amount will apply.

Out of Office Hours - Return
If the vehicle is returned outside of office hours the driver is liable for damage or theft until the car has been inspected by a member of staff.
You may return the vehicle out of hours if you request this at the time of pick up.
This service is available at all our locations, and it is free of charge. Please park the car in the designated parking lot at the secured airport parking and leave keys, car documents and parking ticket in the drop box located at the rental counter.

Other stations:
The driver must present proof of identity when collecting the vehicle. Please see the Driving Licence/ID Requirements section for more information.

During Office Hours
The reserved car will be held for max. 240 minutes after planned pick up / landing time (only with valid flight nr.)

Out of Office Hours Collection
This service is not available.

Out of Office Hours Return
If the vehicle is returned outside of office hours the driver is liable for damage or theft until the car has been inspected by a member of staff.
You may return the vehicle out of hours if you request this at the time of pick up.
This service is only available at our all our locations, and it is free of charge. Please park the car in the designated parking lot at a secured parking and leave keys, car documents in the drop box.

After Hours Information

If the vehicle is returned outside of office hours the driver is liable for damage or theft until the car has been inspected by a member of Budget/ Avis staff.
You may return the vehicle out of hours if you request this at the time of pick up.
This service is only available at all our locations, and it is free of charge. Please park the car in the designated parking lot at the secured airport parking and leave keys, car documents and parking ticket in the drop box located at the rental counter.

Cancellations and No Show Charges

Customer may cancel up to 24 hours prior to pick up date wihtout any cancellation fee. For cancellations of rentals with less than 24 hours a EUR 50.00 "cancellation fee" will be charged.

If you do not collect the vehicle a "No Show" charge equal to the full rentalprice is applicable.

Taking Your Vehicle Outside the Country

The vehicle can be taken cross border, free of charge, only with a written permission issued by Avis, to the following countries: Belgium, France, Germany, Italy, Andorra, Denmark, Finland, Ireland, Luxembourg, Norway, Portugal, Austria, Spain (with the exceptance of Cuetta), The United Kingdom, Sweden or Switzerland.
Please note this is cross border only, the vehicle must return to the Netherlands.

The vehicle is equipped in accordance to the Dutch law, when taking the vehicle outside the Netherlands, the renter is must ensure that the vehicle meets the legal requirements of the concerning country.

Meet Late Arrival

This service is only available at our Airport locations upon written confirmation
The service can not be booked online, it must be requested directly by email.
The charge for this service is EUR 60.50
We need the following information when you make your booking.
Flight number
Contact telephone number
Credit card details
Full Driver ID

If you do not collect the vehicle a "No Show" charge equal to the rentalprice will apply.

Delivery and Collection

Not available

Request Pickup

Not available

One Way Rentals

Domestic: Free of charge within the Netherlands

International: Not available

Waiver and Protection Options

Collision Damage Waiver (CDW)
Collision Damage Waiver reduces your liability if the vehicle is damaged. If the vehicle is damaged you will pay the cost of repair up to the excess amount.
CDW is included in most rates sold on Avis websites.
CDW is available at this location. The costs and excess charges are detailed in the table below. If your rate includes CDW this cost is already included in your rental price.

Super Collision Damage Waiver (SCDW)
Super CDW reduces the excess you would pay if the vehicle is damaged. The reduced excess is shown in the table below. Super CDW is also known as Excess Reduction.

Theft Protection (TP)
Theft Protection reduces your liability if the vehicle is stolen (subject to an excess). The costs and excess charges are detailed in the table below. If your rate includes Theft Protection this cost is already included in your rental price.

Personal Accident Insurance (PAI)
EUR 6,35 / day for all car groups

Third Party Liability
Third Party Liability covers drivers in case of damage, including damage to passengers and their property, when using a Avis vehicle.
Third party liability is included in the rental price.
Maximum coverage in case of damage to property is EUR 2.5 mln
Maximum coverage in case of personal injury is EUR 5,0 mln


CDW
(All costs are quoted in EUR and include tax)

Please note that these values will differ for Amesterdam Center, Amsetrdam Schiphol Airport, Eindhoven Airport, Den Haag, Haarlem, Rotterdam the Hauge Airport and Rozenburg Hoofdorp Car Hire. Details can be viewed when make a reservation or by contacting the location.
Car group Cost per day "Excess (if CDW is included in rate or purchased)" Excess (if CDW is declined)
A 12.10 300.00 1000.00
B 12.10 300.00 1000.00
C 12.10 300.00 1000.00
D 12.10 300.00 1000.00
E 12.10 300.00 1000.00
F 12.10 300.00 1000.00
G 14.60 400.00 1250.00
H 12.10 300.00 1000.00
I 14.60 400.00 1250.00
J 14.60 400.00 1250.00
K 14.60 400.00 1250.00
L 14.60 400.00 1250.00
M 14.60 400.00 1250.00
N 14.60 400.00 1250.00
O 14.60 400.00 1250.00
P 14.60 400.00 1250.00

TP (All costs are quoted in EUR and include tax)
Please note that these values will differ for Amesterdam Center, Amsetrdam Schiphol Airport, Eindhoven Airport, Den Haag, Haarlem, Rotterdam the Hauge Airport and Rozenburg Hoofdorp Car Hire. Details can be viewed when make a reservation or by contacting the location.

Car group Cost per day "Excess
(if TP is included in rate or purchased)" Excess (if TP is declined)
A 2.90 300.00 1000.00
B 2.90 300.00 1000.00
C 2.90 300.00 1000.00
D 2.90 300.00 1000.00
E 2.90 300.00 1000.00
F 2.90 300.00 1000.00
G 2.90 400.00 1250.00
H 2.90 300.00 1000.00
I 2.90 400.00 1250.00
J 2.90 400.00 1250.00
K 2.90 400.00 1250.00
L 2.90 400.00 1250.00
M 2.90 400.00 1250.00
N 2.90 400.00 1250.00
O 2.90 400.00 1250.00
P 2.90 400.00 1250.00

If CDW is not included in your rate, and you do not purchase CDW, you will be liable for the full market value of the vehicle in case of damage.
If TP is not included in your rate, and you do not purchase TP, you will be liable for the full market value of the vehicle in case of theft.

Special Equipment

Baby seats, child seats and child booster seats are available at a cost of EUR 5.08 per day, up to a maximum charge of EUR 50.84 / rental.

GPS units are available at a cost of EUR 12.20 per day up to maximum charge of EUR 121,97 per rental.
If the GPS is damaged, lost or stolen, you'll have to pay a charge of EUR 180.00 (VAT included) on top of the hire fee.

Fuel charges

For cars returned with empty / partially empty tank a refuelling charge of EUR 20.00 /rental applies additional to the missing fuel cost.
Malfunctions caused by refuelling with improper fuel type will be charged with the amount of minimum EUR 300.00 (VAT included).

Fines

An administration charge of EUR 42.35 (incl. vat) will apply for traffic violation/ fines (e.g.: Parking / Speeding tickets)